I am responsible for distributing weekly updates to our team across 121 Arby’s restaurants. I have successfully delivered and communicated 300+ team updates.

I optimized DRM's primary communication channel with our restaurants and team by establishing DRM Communications.

I developed and distributed a monthly newsletter to the internal DRM team, subsequently shared with our corporate Arby’s partners. I have created 68 newsletters and led five redesigns to enhance its effectiveness.

I have created and distributed over 115 marketing decks to our restaurants and management. Each deck is tailored to reflect monthly promotional changes, featuring detailed insights by DMA.

I support the operations team with various marketing and communication initiatives, such as crew contests, third-party delivery coordination, order head management, and recognition programs like top district manager/general manager of the year. Additionally, I played a key role in executing new restaurant openings, managing acquisitions, and organizing annual leadership meetings.

I support the HR team with various internal initiatives, including creating communications and posters for employee referral bonuses, child labor laws, and employee benefit information. Additionally, I assisted in sending out numerous DRM Communications containing HR-specific content.

I serve as the primary contact for creating and updating all content on our internal intranet site, a centralized hub for restaurant management and team to visit each day. The intranet is the one-stop shop covering operations, HR, training & development, marketing, communications, and more.

I create custom menu layouts for 121 Arby’s restaurants for each POP/promotional change. We have changes about every month. Menu layouts go hand in hand with our monthly marketing decks. I’ve created over 1,500 variations of menu board layouts.

In addition, I have also created and communicated various miscellaneous items such as DRM’s Guiding Principles, limited time job aids, cup/size transition guides, DRM org charts, custom posters, and more.